Appoinment And Cancellation Policy :

Time is precious to all of us as is our health. More so in Hong Kong. We have designed our appointment system to better serve our patients, to save your time and manage our time in better and most efficient way. The goal is to reduce waiting time as much as possible.

           If your appointment is confirmed by us kindly note that we will not take any other appointment during that time and it will be reserved for you “exclusively”. Kindly contact/call us or whatsapp +852 6464 3584 for re-scheduling or cancellation as soon as you possible. Please be considerate as we have limited time slots which once confirmed and booked will not be given to other patients in the waiting list. Please note that the confirmed time is your queuing time and you will be next in line of earlier patient/s and need to wait for your turn. In case you are late you will be queued up after the next scheduled appointment. Thanks for your understanding and consideration. 

Cancellation or late changes will attract a penalty as follows:

Before Less than 12 hours: 100% of charge Before Less than 24 hours: 50% of charge

For Saturdays Cancellation/Rescheduling has to be done before 48 Hours(2 days earlier). Saturdays  are very busy so please ensure confirmed appointment.

The penalty will be due when you schedule your next appointment. The consultation fees for next appointment need to be deposited before confirmation of your next appointment in advance.

Online Consultation appointments

Similar to queuing in the clinic for your turn, you will be in queue for your Online Consultation appointment time allotted/confirmed by us. However higher priority will be given to the patients in clinic to be fair. So please wait for our call as per schedule if in case the appointment cannot be done on that day we may have to reschedule it to later date and time. In case of any changes we will inform accordingly or you can check with us by whatsapp. 

Cancellation due to adverse weather conditions : 

Please check the Announcement issued by the Hong Kong Observatory on the website https://www.hko.gov.hk/contente.htm. If there is Typhoon Warning Signal No. 8 or above or Black Rainstorm Warning is in force then your appointments will be cancelled without any penalty. Please make another appointment with us as per your schedule by whatsapp. The above penalty will not be applicable in this case. For rescheduling please whatsapp us with your future available date and time and it will be allocated based on availability. 

By confirming the appointment, I also understand about Homeopathy is alternative medicine and give my consent after reading the consent form in the link -> https://drmanishal.com/cf/.